Honda Malaysia has a good customer relationship team, sending yearly birthday card and new car launches invitation to its customer. But this time round on the new Honda Accord, the team did a very wrong move by sending an invitation to test drive the car to receive a free gift. There is NO terms and conditions stated on the card, so every customer with the card is happily visiting its dealers for a test drive, hoping for a free gift, yet were being told there is NO FREE GIFT, but a lucky draw by putting the printed number stub into the draw box.
If this card was drafted by the Japanese, maybe their English is no good, but then, send them back to their homeland to work, not in Malaysia. If this card was done by an advertising agent or Honda's marketing team, these people should be briefed on the seriousness of False Advertising! Time to send them back to school!
